Gambling is meant to be entertaining — a way to add excitement to a Pakistan cricket match, a PSL final, or an evening's casino session. When it stops being fun, something is wrong. yo99 provides every registered player with the tools, information, and support needed to keep gambling in its proper place.
At yo99, responsible gambling is not a legal formality — it is a genuine operational priority. We understand that for most players, gambling is an occasional leisure activity enjoyed alongside cricket, PSL season, or a casual casino session from Karachi to Islamabad. For a small number of people, however, gambling can become harmful. Our job is to help every player stay in control.
Every yo99 account comes equipped with practical tools — deposit limits, loss limits, session timers, and self-exclusion — that you can activate at any point through your account settings or by contacting our Support team. These tools are not hidden or difficult to reach. They are front-line features, not afterthoughts.
We also train our Support team to recognise signs of distress and to respond with empathy rather than sales pressure. If you ever reach out to us about a gambling concern, you will receive honest, straightforward guidance — not a bonus offer.
Six practical controls available to all registered players — always accessible, never hidden.
Set a maximum amount you can deposit daily, weekly, or monthly — in PKR or your chosen currency. Once your limit is reached, further deposits are blocked for that period. You can always lower a limit immediately; raising a limit takes effect only after a cooling-off period to protect your decision.
Define the maximum amount you are comfortable losing in a given period. When your cumulative loss reaches that threshold, further wagering is paused for the remainder of the period. This tool is particularly useful for managing sports betting sessions during a busy PSL or ICC series schedule.
Set a maximum continuous session length. When your session reaches the limit you have chosen, the platform will display a clear notification and can optionally log you out automatically. It is easy to lose track of time during live betting — this tool keeps you aware without disrupting your enjoyment.
Need a short break? A cooling-off period temporarily suspends your ability to deposit and wager for a defined period — 24 hours, 3 days, 7 days, or a duration you choose. Your account remains accessible for checking your balance and history, but active gambling is paused. This is reversible only after the period expires.
Self-exclusion is a serious tool for players who feel their gambling is becoming a problem. You can request exclusion for a minimum period of 6 months, or permanently. During exclusion, your account is suspended, marketing communications are stopped, and re-access is not available until the period ends and a formal review is completed. This tool takes effect immediately upon request.
Reality check notifications display a summary of your session — time spent, amount wagered, and net position — at regular intervals you select. They are a simple, non-intrusive way to stay grounded during extended casino sessions or multi-match betting slips without disrupting the experience entirely.
Problem gambling develops gradually and is not always obvious from the inside. The following patterns are recognised warning signs. If several of these apply to you, please consider using one of the support tools below or speaking to our Support team.
If you recognise the signs of a problem, taking action early makes a significant difference. Here are the steps available to you right now:
Contact yo99 Support via Live Chat at any time of day or night and request self-exclusion. The account will be suspended immediately. You do not need to explain yourself at length — a simple request is enough to activate the tool.
Gambling problems carry significant stigma in many communities across Pakistan — from Peshawar to Faisalabad and Multan. Speaking to a trusted family member or friend, without judgment, is often the most important first step. You do not have to manage this alone.
Responsible gambling organisations provide structured support programmes for people experiencing gambling-related harm. Where professional counselling services are accessible in your location, engaging with them early significantly improves outcomes. Our Support team can point you toward relevant resources available in the operator's license jurisdiction.
If gambling has affected your finances, contact your bank to discuss options. Most Pakistani banks — including HBL, UBL, Meezan Bank, and Bank Alfalah — offer account-level controls that can restrict gambling-related transactions. This is a practical step independent of anything yo99 can do on our side.
Limits work best when they are set before you start playing — not in the middle of an exciting live match or a casino session. Taking five minutes to configure your account limits at a neutral time, when you are calm and clear-headed, is the single most effective responsible gambling action you can take.
All limit changes that increase your available spend take effect only after a mandatory cooling-off period. This is intentional — it prevents impulsive decisions made in the heat of a losing session from bypassing the limits you set for yourself under normal circumstances.
Maximum amount deposited in any 24-hour period. Resets at midnight. Ideal for players who log in daily during match days.
Maximum deposits within any rolling 7-day window. Useful for managing spend across a PSL match week or ICC series run.
Caps total deposits in any calendar month. A strong baseline control for players who want to keep gambling within a consistent monthly budget.
Platform pauses wagering when cumulative losses hit your chosen threshold. Works across both sports betting and casino games.
Maximum continuous time logged into an active gaming session. Platform notifies you at intervals and can log out automatically.
Full account suspension. Takes effect immediately on request. Marketing stops. Account cannot be reopened before the exclusion period ends.
These questions are for personal reflection only — no data is collected or submitted. Honest answers take less than a minute.
Gambling by people under 18 years of age — or under the higher minimum required by applicable jurisdiction — is strictly prohibited on yo99. We enforce this through mandatory age verification as part of the KYC process. No withdrawal is processed without a completed identity check that confirms the account holder meets the minimum age requirement.
If you share a device or household with minors — which is common in many family homes across cities like Rawalpindi, Faisalabad, and Multan — we recommend taking practical steps to prevent underage access:
Or the higher minimum age required by the applicable operator or license jurisdiction.
Suspected underage access? Contact Support immediately — we act on these reports without delay.
If you are concerned about your gambling — whether it is your own or someone you know — do not wait. Our Support team is available around the clock via Live Chat and email. You can request a cooling-off period, activate self-exclusion, or simply talk through your options. You will not be judged, offered a bonus, or pressured in any way. This is about your wellbeing.
To request self-exclusion, contact our Support team directly via Live Chat or email. Include your registered account email address and the exclusion period you are requesting. The account will be suspended immediately on confirmation.